St Peter & St James Charitable Trust (operating as STPJH) promises to respect any personal data you share with us, or that we get from other organisations and keep it safe. We aim to be clear when we collect your data and not do anything you wouldn’t reasonably expect. Here we tell you what we will and will not do with your information.
This policy includes:
- What personal data we collect and how we use it
- Where we collect information about you from
- How we keep your data safe and who has access
- Keeping your information up to date
- Right of access and correction of your information
- Changes to this Policy
Whenever you request a page through your browser, data such as:
- your IP address
- browser and version
- operating system
- date and time and the site from which you came are stored in a log file and/or database. This information cannot be used to identify specific individuals, and is only used for:
- Web site and system administration
- research and development
- anonymous user analysis
Our website automatically deploys a cookie on your computer when you arrive at our website, provided cookies are not blocked by your browser. This cookie allows us to track visitor statistics and site usage and is automatically deleted after 30 days. You can restrict or block the cookies used by this website through your browser settings. The Help function within your browser will provide detailed instruction of how to change these settings.
You may wish to visit www.aboutcookies.org which provides instructions on how to block cookies on all the major browsers. This site also explains how you can delete cookies that have already been stored on your computer as well as general information about cookies. You should be aware though that most cookies are harmless and restricting them may impact on the functionality of the websites you visit.
What personal data we collect and how we use it
The type and quantity of information we collect and how we use it depends on why you are providing it.
If you support us, for example make a donation, volunteer, register to fundraise, sign up for an event or buy something from one of our shops, we will usually collect:
- Your name
- Your relationship with a hospice patient (if any)
- Your contact details
- Your date of birth
- Your bank or credit card details.
Where it is appropriate we may ask for:
- Information relating to your health (for example if you are taking part in a high risk event)
- Your motivation for giving, including whether this relates to your or your family’s personal experience of the hospice We will never make this question mandatory, and only want to know the answer if you are comfortable telling us.
We will mainly use your data to:
- Provide you with the services, products or information you asked for
- Administer your donation or support your fundraising, including processing gift aid
- Keep a record of your relationship with us
- Manage your marketing preferences
- Understand how we can improve our services, shops, products or information.
We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you, including geo-demographic information and measures of affluence, when it is available from external sources to help us do this effectively. This helps us understand the background of the people who support us and helps us to make appropriate requests for gifts to supporters who may be able and willing to give more than they already do. We may also use your personal information to detect and reduce fraud and credit risk.
We will contact you to let you know about our services and to ask for financial and non-financial support. We make it easy for you to tell us how you want us to communicate with you, in a way that suits you. Our forms have clear marketing preference statements and we include information on how to opt out of future correspondence when we send you marketing material. If you don’t want to hear from us or want to change your preferences that’s fine. Just tell us by contacting the fundraising department on 01444 571498, email firstname.lastname@example.org or write to us at Fundraising Department, St Peter & St James Hospice, North Common Road, North Chailey, Lewes, East Sussex, BN8 4ED
If our fundraising activities are managed by an external partnership organisation we may share some or all of our supporter data as outlined previously. We do not sell or share personal details to third parties for the purposes of marketing.
Sharing your story
Some people choose to tell us about their hospice experiences to help further our work. This may include them sharing sensitive information related to their health and family life in addition to their biographical and contact information. If we have the explicit and informed consent of the individuals this information may be made public by us at events, in materials promoting our fundraising work, or in documents such as our annual report.
Support for individuals affected by our work
We run services to provide support to individuals both inside the hospice and across the local community. This information is managed separately from other data provided to the charity. When we collect sensitive personal data about your health we will also use it for training, quality monitoring or evaluating the services we provide.
We will only share your details in exceptional circumstances to comply with the nurses’ code of professional conduct or where legally required. We may also collect and retain your information if you send feedback about our services or make a complaint.
Where we collect information about you from:
We collect information in the following ways:
- When you give it to us directly
You may give us your information in order to sign up for one of our events, tell us your story, make a donation, purchase a product or communicate with us. Sometimes when you support us, your information is collected by an organisation working for us (e.g. professional fundraising agencies), but we are responsible for your data at all times.
- When you give it to us indirectly
- When you give permission to other organisations to share it
Depending on your settings or the privacy policies for social media and messaging services like Facebook or Twitter, you might give us permission to access information from those accounts or services. The information we get from those services depends on your settings or the responses you give, so you should regularly check them.
We combine information from these sources with the information you provide to us directly. This enables us to contact you in the event that you change your address or phone number, or didn’t provide it to us. We also use this information to gain a better understanding of our supporters to improve our fundraising methods, products and services.
- When you use our websites or apps
Like most websites, we use “cookies” to help us make our site – and the way you use it – better. Cookies mean that a website will remember you. They’re small text files that sites transfer to your computer (or phone or tablet). They make interacting with a website faster and easier – for example by automatically filling your name and address in text fields.
In addition, the type of device you’re using to access our website or apps and the settings on that device may provide us with information about your device, including what type of device it is, what specific device you have, what operating system you’re using, what your device settings are, and why a crash has happened. Your device manufacturer or operating system provider will have more details about what information your device makes available to us.
How we keep your data safe and who has access
We ensure that there are appropriate technical controls in place to protect your personal details; for example our online forms are always encrypted and our network is protected and routinely monitored. We undertake regular reviews of who has access to information that we hold to ensure that your information is only accessible by appropriately trained staff, volunteers and contractors who have a legitimate business need to see and process that data.
We may need to disclose your details if required to the police, regulatory bodies or legal advisors. We will only ever share your data in other circumstances if we have your explicit and informed consent.
Keeping your information up to date
We really appreciate it if you let us know if your contact details change.
Right of access and correction of your information
You have a right to ask us to stop processing your personal data, and if it’s not necessary for the purpose you provided it to us for (e.g. processing your donation or registering you for an event) we will do so. Contact us on 01444 571498 or email email@example.com if you have any concerns.
You have a right to ask for a copy of the information we hold about you, although we may charge £10 to provide this. If you spot any mistakes, please let us know and we will correct them. If you want to access your information, send a description of the information you want to see and proof of your identity by post to our contact address – St Peter & St James Hospice, North Common Road, North Chailey, Lewes, East Sussex, BN8 4ED. We do not accept these requests by email.
Changes to this Policy